Sami Vacation Stays (“we,” “our,” “us”) respects your privacy. This policy explains how we collect, use, protect and share personal information when you visit samivacationstays.com, contact us, request a stay, access a guest account, receive an invoice, make a payment, buy a gift voucher or subscribe to our newsletter.
1. Information We Collect
Information you give us: name, email, phone or WhatsApp number, country of residence, travel dates, number of guests, reservation details, billing and invoice details, payment status, gift voucher details, special requests and the messages you send us.
Information needed to host you safely: for example, arrival and departure details, travel companions, and passport or ID details where required for check-in, property access or local registration.
Health, dietary and accessibility information: if you tell us about allergies, medical conditions, mobility needs or dietary restrictions so we can look after you, we use it only for your stay and share it only with the people who need it (for example, a host or guide). You choose whether to provide it.
Guest account data: account activity, reservation confirmations, invoice history, payment records and security logs.
Technical data: IP address, device and browser type, pages visited, referral source, cookie data, analytics data and website security logs. These are generally kept for a limited period.
2. How We Use Information
We use personal information to respond to inquiries, plan and confirm stays, arrange shared accommodation and experiences, coordinate with hosts and providers, manage guest accounts, prepare invoices, process payments, manage vouchers, give support, send booking updates, improve our website, prevent fraud, handle disputes or chargebacks, keep business records, comply with legal obligations, and send newsletters or offers when you have subscribed or consented.
We do not sell personal information.
3. Shared Stays: What Other Guests See
When you share a stay, other guests in your group may see limited information, such as your first name and arrival details, so everyone can coordinate. We do not share your contact details, payment information or health information with other guests.
4. Payments
Payments may be handled by third-party payment providers. We do not intentionally store full card numbers on our own systems.
We keep limited payment records, such as amount, date, status, transaction reference, invoice and reservation numbers, and refund, dispute or chargeback status.
5. Cookies
We may use cookies and similar technologies to make the website work, support guest login, access invoices and reservations, improve security, remember preferences, understand performance and improve your experience.
6. When We Share Information
We share personal information only when reasonably necessary and only the information needed for the purpose, with: property owners and hosts, transportation and tour providers, payment processors, website hosting and email services, customer support and analytics tools, accountants or legal advisors, fraud prevention services, and government authorities when the law requires it.
Community and charitable giving: our charitable commitment is a business contribution. We do not give your personal information to charitable organizations.
7. International Data Processing
Some of our tools (website, email, payment, cloud, analytics, booking and messaging) operate outside Panama. Your information may be stored or processed in Panama or in other countries where our service providers operate.
We always choose professional providers carefully.
8. Data Security
We use reasonable technical, administrative and organizational measures to protect personal information.
However, no website, email, payment system, messaging app or online storage is completely secure. Please avoid sending sensitive information, such as full passport scans or card numbers, by email or chat unless necessary, and use the secure channels we provide.
9. Data Retention
We keep personal information only as long as reasonably necessary for reservations, invoices, payments, accounting, tax obligations, legal compliance, fraud prevention, security, disputes, customer support and the purposes in this policy.
Health and dietary information is deleted or anonymized after your stay unless we need it for a legal reason.
When information is no longer needed, we delete, anonymize or securely archive it.
10. Your Privacy Rights
Depending on where you live and applicable law (including Panama’s data protection law and, for visitors from some regions, laws such as the GDPR or Canadian and Québec privacy laws), you may have the right to request access, correction, deletion, restriction of or objection to certain processing, withdrawal of consent, data portability, and information about how your data is used and shared.
To exercise these rights, contact us through our contact form. We may need to verify your identity first.
11. Newsletter and Marketing
If you subscribe, we may send you Panama travel tips, offers, gift voucher information and Sami Vacation Stays updates.
You can unsubscribe at any time using the link in our emails or by contacting us.
We may still send non-marketing messages about reservations, invoices, payments, account access, security, legal notices or customer service.
12. Photos and Testimonials
If you share a review or photo with us and agree to its use, we may publish it with your first name and country or region only. You can ask us to remove it at any time.
13. Third-Party Links
Our website may link to third-party websites, payment providers, social media pages, booking tools, maps, travel resources, insurance partners or local providers.
We are not responsible for their privacy practices, content or security.
14. Children’s Privacy
Our website and services are intended for adults making travel arrangements.
We collect information about children only as needed for a booking made by a parent or legal guardian.
We do not knowingly collect personal information directly from children under 18.
15. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted here with a new “Last updated” date.
If changes are significant, we will take reasonable steps to let you know.
16. Contact Us
For questions about this policy, cookies, guest accounts, invoices, payments or personal information, please reach out through our contact form.